FAQ
FAQ
How do I submit a Warranty Registration for my Minka Aire® ceiling fan?
How do I search for a specific fan size?
We offer a variety of fan sizes from 26” to 72”. To search for 72 inch fans for example, please input “72 ceiling fan” in the Product Search box. Fans sizes available: 26", 32", 36", 42", 44", 52", 54", 56", 58", 60", 62", 65", 68", 72".
How do I purchase Light Kits?
Please contact an authorized Minka Group® dealer. To find your nearest dealer use our Dealer Locator
What do I do if I need more chain on my chandelier?
Determine how much chain you will need. The standard length included with our chandeliers is 6 feet of chain. After determining the additional length you need advise the store when purchasing. The chandelier can then be special ordered with additional chain to your specification.
How do I purchase a replacement shade/glass?
Contact place of purchase to order item. If the store does not carry the item, they can special order it for you.
What if I can’t find an item on the website?
Please contact an authorized Minka Group® distributor nearest you with the item number and description or you can fill out the SUBMIT A QUESTION form with the item number and description. We will do our best to assist you.
Do you sell direct to the public?
We are currently not set up to direct sell to the public. Our distributors are trained and can assist you with questions regarding the purchase of our product. To find your nearest Minka Group® dealer, please use our DEALER LOCATOR
Can I order a product in a different finish than what is shown?
Unfortunately not. All of our products are available only in the finishes shown.
I need instructions for my electrician to install my fixture.
Instruction manuals are included in the box for each item.
Instruction manuals may also be found by searching the product model number on our PRODUCT MANUAL SEARCH
If the Instruction manual you need is not available on our website, you may fill out the SUBMIT A QUESTION form with the item number and description and we will do our best to provide you with the instructions.
Do you make bath accessories to match your bathroom lights?
No, we do not.
I am missing parts. How do I replace them?
Return to the distributor where you purchased the item. All of our distributors are able to provide you with missing parts or they can special order them for you.
I have a sloped ceiling. Will the fan hang straight?
Most of our Minka Aire® ceiling fans are equipped with a universal hanging system made to hang from a vaulted ceiling up to a 29 degree pitch. In addition we also sell a slope hanging system kit for up to a 45 degree pitch.
These kits are available for purchase at your local distributor.
Can I use a dimmer with my fixture?
Most Minka Group® products are dimmable, please check with your dealer for proper application and selection of compatible dimmer switch.
What is the measurement of the back plate on an outdoor fixture found in our catalog?
Measurement information can be found in the product specification sheets. These are available on our website by searching the product model number on our PRODUCT SPECIFICATION SEARCH. The back plate measurement will be found in the Measurements section.
If the product specification sheet you need is not available on our website, you may fill out the SUBMIT A QUESTION form with the item number and description and we will do our best to provide you with the measurements.
My fixture says I need to use a 60 watt bulb. Can I use a higher wattage?
It is not recommended that you use a higher wattage than specified. Exceeding the recommended wattage can create a great safety risk to your home.
Can I order fixtures in a custom size?
No, unfortunately we can not customize sizes.
I need help selecting a chandelier, what do I do?
All Minka Group® distributors are professionally trained to accommodate your needs.
Please use our Dealer Locator to find a dealer near your area.
How much does my fixture weigh?
Fixture weight can be found in the product specification sheets. These are available on our website by searching the product model number on our PRODUCT SPECIFICATION SEARCH. Weight information will be found in the Shipping section.
If the product specification sheet is not available on our website, you may fill out the SUBMIT A QUESTION form with the item number and description and we will do our best to provide you with the fixture weight.
Can you send me a catalog?
For your convenience all Minka Group® products are shown on our website. All current CATALOGS are also featured on our website. If you would like a printed catalog, please contact a distributor nearest you.
I live outside of the United States. Who can I contact to purchase your products?
We currently manufacture product designed for the United States and its electrical requirements. Should your country comply with US standards, please forward requests to sales@minkagroup.net and we can direct you accordingly. Should your country not comply with US standards, we could only supply product if the specific job or need met minimum quantity requirements.
My remote control is not working correctly. What should I do?
Please check the following possible reasons and solutions before you contact your local distributor:
1. Check your batteries to see if they need to be replaced.
2. Check the dip switches in both the remote and the receiver to make sure both are in the same position. If the switches are in the correct position and the remote is not functioning, the alternative cause could be the receiver in the fan.
3. Check the wall switch by flipping it on and off, then retry.
